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Privacy policy

The Industrial Hive is particularly careful about the privacy of its customers. This Privacy Policy is therefore intended to inform our customers of our policy regarding the collection and processing of their personal data. In this document, the Industrial Hive informs its customers about the personal data it will collect, how it will use and collect them, the aims which this collection and processing of personal data have, as well as the rights of its customers regarding the management of their collected data.

Who is responsible for data processing?
The Industrial Hive, 41 boulevard Marcel Sembat 69200 Vénissieux, France, is the operator of the website and the services offered therein and, consequently, is responsible for the collection, processing and use of your personal data and for the compatibility of the data processing with Regulation (EU) no. 2016/679 on the protection of personal data.

What personal data do we collect and process?
The collection of your personal data takes place at different stages.
First, at the time of your contact or booking request carried out on our website.
By filling in our forms you voluntarily enter personal data on a subscription form: your surname, first name, telephone number, e-mail address. This data are in no way publicly available on the Internet. They simply allow us to contact you or to confirm your booking, nothing else.
Then, when you visit our website, certain usage data from your Internet Browser are transmitted to us for technical reasons and are recorded in log files: date and time of the visit to our website, name of the page visited, IP address of your computer or your portable device, address of the website from which you accessed our website, volume of data transmitted and the name and version of your browser.

For what purpose?

1) First, we collect and process your personal data with a view to the optimal management of our customer relations and the optimisation of our website. Indeed, we want your experience with the Industrial Hive to be not only satisfactory but unforgettable. To this end, collecting your personal data helps us to optimise every step of our services and communications.

2) Second, we collect and process your personal data for commercial purposes and more specifically, to ensure the development and sustainability of the Industrial Hive.
In this regard, we collect and use your personal data in order to implement loyalty operations that will take place, if you have given us your express consent when creating your account, through the communication, in the form of e-mail, of commercial offers on our various products, our possible promotional offers as well as those of third-party advertisers.
For this purpose, your personal data will also be used to carry out satisfaction surveys. Indeed, knowing your opinion about your experience with the Industrial Hive, the positive points and the negatives that you raise, is essential for our teams to allow us to understand you better and to provide you with future services more adapted to your needs and expectations. We believe that it is our customers in the first place, through their feedback via our satisfaction surveys, who contribute to the development of the Industrial Hive.
Finally, we collect and use your personal data as they will allow us to carry out statistical studies essential to the development of the Industrial Hive restaurant. Thanks to these studies, we will be able to understand the target market of the Industrial Hive, the type of customers and the geographical areas most affected and assess our chances of penetrating other markets.

Who are the recipients of your personal data?
Within the Industrial Hive, the authorised persons of the departments concerned (e.g. departments in charge of marketing, studies and analyses, consumer panels, customer service, legal services, accounting and tax affairs, information technology and information systems security) will be able to access these data.
In addition, the Industrial Hive is entitled to collect your data, use it, transfer it, save it, process it or transmit it to third (auxiliary) companies in so far as such transmission is necessary for the execution of the contract. These entities are required, to the same extent as the Industrial Hive itself, to ensure data protection.
Thus, they can be transmitted to the following third parties: the website service providers, Seekoya agency, in order to guarantee the proper functioning of the website and its future developments, the administrative or judicial authorities if necessary in the context of the compliance with our legal obligations or to allow us to ensure the defence of our rights and interests.

How do we secure your personal data?
The Industrial Hive has the technical, physical and organisational means to guarantee the security and confidentiality of your personal data and prevent it from being distorted, damaged, destroyed or accessed by unauthorised third parties.
However, the Industrial Hive does not control all the risks linked to the functioning of the Internet and draws the attention of internet users to the existence of possible risks inherent in its use and functioning. The Industrial Hive assumes no responsibility for the security of the information transmitted through these channels.
For the purposes of the technical storage of your personal data, your data will be centralised with the following providers: complete if possible.

How long will your personal data be kept?
Your personal data are kept for the time necessary to fulfil the purposes for which they were collected, plus the period of the legal requirements.
Your account information is kept and processed for the duration of your membership and three years after the last business contact with you to send you commercial requests. Commercial contact is represented by a shopping cart order online, the opening of a message from the Industrial Hive or connecting to one of the brand’s digital spaces (desktop or mobile site, application).
The data concerning you may be kept for a longer period of time under specific legal obligations or in respect of applicable statutory limitation periods. For example, the data may be kept for;
6 years for tax documents; 10 years for accounting records; the entire duration of legal proceedings and until all rights for appeal have been exhausted.
Finally, where data subjects exercise their rights, data relating to identity documents may be kept for a period of up to three years within the applicable statutory limitation periods.

What rights exist?
In accordance with Regulation (EU) 2016/679 on the protection of personal data, you have rights regarding the management of your personal data: a right to information, a right of access, a right of rectification, a right of deletion (unless they are necessary for the carrying out of our contract or are necessary for us to comply with our legal obligations or to establish or exercise our rights), as well as the right to define guidelines on the retention, deletion and communication of your personal data after your death.
You also have a right to obtain a restriction on the processing and a right to the portability of data that you may have provided, which may apply in certain cases restrictively noted in the European regulation.
Finally, for reasons relating to your particular situation, you may object to the processing of your personal data, except in the case of commercial prospecting, to which you may object without reason. In the event of exercising of such a right of opposition, the Industrial Hive will cease the processing of your personal data unless there are legitimate and compelling reasons for processing the data or these are necessary for the establishment, exercise or defence of legal rights, a contract binds you to the Industrial Hive, a legal obligation is enforced to process your data, the processing is necessary to safeguard the vital interests of the person concerned or another natural person.
To exercise your rights, simply write to The Industrial Hive – whose registered office is located 41 boulevard Marcel Sembat 69200 Vénissieux, indicating your name, first name and e-mail address. According to the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply should be sent. A reply will then be sent to you as soon as possible.
We would also like to inform you of the existence of the “Bloctel” telephone canvassing opposition list, managed by Opposetel, on which you can register free of charge here:
In the event that we are unable to respond to your requests to your satisfaction, you can also lodge a complaint with a supervisory authority (in France the CNIL 3 Place de Fontenoy – TSA 80715 – 75334 Paris CEDEX 07. Tel: 01 53 73 22 22).

Intellectual property
The content of the site including the general structure, texts, images (animated or not) and sounds is the exclusive property of the Industrial Hive restaurant. Any representation, in whole or in part, of this site and its contents, by any process whatsoever, without the express prior authorisation of the Industrial Hive is prohibited and would constitute an infringement sanctioned by articles L. 335-2 and following of the Intellectual Property Code.

The Industrial Hive reserves the right to modify this Privacy Policy or the content of the website without prior notice. Nevertheless, we will ensure that you are informed of this either by a special mention on the site or by a personalised warning, particularly in the context of the sending of newsletters.

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