{"id":10165,"date":"2026-03-23T15:07:53","date_gmt":"2026-03-23T14:07:53","guid":{"rendered":"https:\/\/larucheindustrielle.fr\/?p=10165"},"modified":"2026-04-01T16:00:27","modified_gmt":"2026-04-01T14:00:27","slug":"preserver-et-valoriser-le-savoir-interne","status":"publish","type":"post","link":"https:\/\/larucheindustrielle.fr\/fr\/preserver-et-valoriser-le-savoir-interne\/","title":{"rendered":"Capitaliser les savoirs internes : un avantage comp\u00e9titif d\u00e9cisif face aux tensions industrielles"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_fullwidth_post_title author=\u00a0\u00bboff\u00a0\u00bb date_format=\u00a0\u00bbj M Y\u00a0\u00bb comments=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.22.2″ da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.21.0″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

Pr\u00e9server et valoriser le savoir interne : un enjeu cl\u00e9 pour l\u2019industrie<\/h4>\n

Le 19 mars, 75 professionnels se sont r\u00e9unis \u00e0 La Ruche Industrielle pour un Retour\u00a0d\u2019EXp\u00e9rience\u00a0consacr\u00e9 \u00e0 la\u00a0pr\u00e9servation et valorisation du savoir interne.\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

Pour la CNR, EFI Automotive, Fives, Groupe SEB, Haulotte et Volvo Renault Trucks, un constat s\u2019impose : le savoir est un actif strat\u00e9gique pour les entreprises industrielles. Fort d\u2019un travail de 9 mois, les r\u00e9sultats et livrables ont \u00e9t\u00e9 pr\u00e9sent\u00e9s.<\/span><\/b>\u00a0<\/span><\/p>\n

\"\"<\/p>\n

\u00a0<\/h4>\n

Un contexte sous tension<\/h4>\n

D\u00e9parts \u00e0 la retraite, difficult\u00e9s de recrutement, acc\u00e9l\u00e9ration des transformations\u2026 Les entreprises peinent \u00e0\u00a0<\/span>anticiper et capter leurs savoirs critiques<\/span><\/b>.\u00a0Or, ces comp\u00e9tences \u2014 souvent tacites \u2014 conditionnent directement la performance.<\/span>\u00a0<\/span><\/p>\n

\u201cLe savoir qui dort est un co\u00fbt, le savoir partag\u00e9 est un profit.\u201d\u00a0<\/span><\/b>Il est donc devenu strat\u00e9gique de s\u2019emparer de ce sujet.<\/span>\u00a0<\/span><\/p>\n

Structurer le knowledge management<\/h4>\n

Les \u00e9changes ont mis en avant une approche pragmatique du\u00a0management des connaissances ou encore\u00a0knowledge\u00a0management (KM)\u00a0:<\/span>\u00a0<\/span><\/p>\n

    \n
  • Identifier les savoirs critiques<\/span><\/b>\u00a0:\u00a0qui\u00a0?\u00a0Pourquoi\u00a0?\u00a0o\u00f9 agir en priorit\u00e9\u00a0?<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
      \n
    • Combiner les m\u00e9thodes<\/span><\/b>\u00a0pour capter les\u00a0savoirs\u00a0tacites des experts<\/span><\/b>\u00a0:\u00a0\u201c<\/span>Un expert ne sait plus qu\u2019il sait\u201d.<\/span><\/b>\u00a0Autant de\u00a0<\/span>m\u00e9thodes qu\u2019il convient de conna\u00eetre pour choisir celle qui sera la plus appropri\u00e9e\u00a0:\u00a0REX de fin de projet, formalisation, analyse des gestes m\u00e9tiers comme la m\u00e9thode\u00a0Hapster.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
        \n
      • Structurer l\u2019information<\/span><\/b>\u00a0pour la rendre accessible\u00a0de mani\u00e8re efficace\u00a0:\u00a0organisation,\u00a0contexte, ergonomie<\/span>\u00a0des interfaces<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
          \n
        • Animer et\u00a0p\u00e9renniser\u00a0le savoir\u00a0<\/span><\/b>pour que les donn\u00e9es restent toujours\u00a0\u00e0 port\u00e9e de connaissances\u00a0et \u00e0 jour\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

          L’objectif\u00a0est de\u00a0passer d\u2019un savoir dispers\u00e9 \u00e0 un\u00a0<\/span>capital de connaissances activable<\/span><\/b>.<\/span>\u00a0<\/span><\/p>\n

          \"\"<\/p>\n

          Transmettre\u2026 et faire vivre<\/h4>\n

          La transmission\u00a0n\u2019est pas\u00a0une fin en soi et\u00a0ne suffit pas\u00a0pour instaurer une d\u00e9marche sur le long terme. Encore faut-il la rendre efficace, notamment dans des environnements\u00a0multig\u00e9n\u00e9rationnels.\u00a0<\/span>\u00a0<\/span><\/p>\n

          Quelques\u00a0bonnes pratiques\u00a0ont \u00e9t\u00e9\u00a0partag\u00e9es\u00a0par les membres du groupe projet\u00a0:<\/span>\u00a0<\/span><\/p>\n

            \n
          • L’animation\u00a0de communaut\u00e9s\u00a0par le biais de\u00a0moments informels\u00a0et formels\u00a0par exemple !<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
              \n
            • Une gouvernance\u00a0d\u00e9di\u00e9e\u00a0:\u00a0ambassadeurs,\u00a0comit\u00e9s… et les\u00a0rituels\u00a0associ\u00e9s<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                \n
              • La mise en place d\u2019outils\u00a0facilitant l\u2019acc\u00e8s aux experts, comme chez Volvo Trucks qui a mis en place\u00a0une application interne permet de\u00a0<\/span>prendre rendez-vous avec un expert<\/span><\/b>, comme sur Doctolib\u00a0!<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                \"\"<\/span><\/p>\n

                Mesurer pour gagner en performance<\/h4>\n

                Les chiffres parlent d\u2019eux-m\u00eames :<\/span>\u00a0<\/span><\/p>\n

                  \n
                • 10 \u00e0 20 % du temps est consacr\u00e9 \u00e0 chercher de l\u2019information<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
                    \n
                  • 14 % \u00e0 recr\u00e9er de l\u2019existant<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

                    D\u2019o\u00f9 un enjeu cl\u00e9 :\u00a0<\/span>cartographier les savoirs et mesurer leur couverture<\/span><\/b>, avec un objectif clair : 100 % des savoirs critiques\u00a0doivent faire l\u2019objet d\u2019une attention particuli\u00e8re, voire d\u2019un traitement\u00a0ma\u00eetris\u00e9\u00a0et mis \u00e0 jour.<\/span>\u00a0<\/span><\/p>\n

                    \"\"<\/p>\n

                     <\/p>\n

                    D\u00e9couvrez le t\u00e9moignage de Julie LE BOZEC, DRH des Usines Desautel qui a particip\u00e9 au REX Projet \u00ab\u00a0Management des connaissances\u00a0\u00bb :<\/span><\/h4>\n

                    [\/et_pb_text][et_pb_video src=\u00a0\u00bbhttps:\/\/larucheindustrielle.fr\/wp-content\/uploads\/2026\/03\/Reel-Julie-LE-BOZEC-sous-titre.mp4″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb title_text=\u00a0\u00bbMiniature Julie Le Bozec\u00a0\u00bb image_src=\u00a0\u00bbhttps:\/\/larucheindustrielle.fr\/wp-content\/uploads\/2026\/03\/Miniature-Julie-Le-Bozec.png\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/et_pb_video][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

                    \u00a0<\/h4>\n

                    Pour conclure<\/span><\/h4>\n

                    L’intelligence artificielle s\u2019impose d\u00e9sormais comme un levier pour capter et diffuser les connaissances. Mais elle repose sur un pr\u00e9alable essentiel : <\/span>la qualit\u00e9 des donn\u00e9es et leur structuration\u00a0restent du ressort des\u00a0humains\u00a0!\u00a0 Il ne faut pas se laisser d\u00e9passer par la technologie.<\/span><\/b>\u00a0<\/span><\/p>\n

                    Sans transmission,\u00a0il n\u2019y a\u00a0pas de croissance durable.\u00a0Capitaliser, transmettre, actualiser : la gestion des savoirs\u00a0est un levier direct de\u00a0<\/span>comp\u00e9titivit\u00e9 et de p\u00e9rennit\u00e9 industrielle<\/span><\/b>.<\/span>\u00a0<\/span><\/p>\n

                     <\/p>\n

                    Passez \u00e0 l\u2019action<\/h4>\n

                    Vous souhaitez b\u00e9n\u00e9ficier de retours d\u2019exp\u00e9rience concrets entre industriels ?<\/strong><\/p>\n

                     <\/p>\n

                     <\/p>\n

                    [\/et_pb_text][et_pb_button button_url=\u00a0\u00bbmailto:contact@larucheindustrielle.fr\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb button_text=\u00a0\u00bbContactez-nous\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                    75 professionnels se sont r\u00e9unis \u00e0 La Ruche Industrielle pour un Retour\u00a0d\u2019EXp\u00e9rience\u00a0consacr\u00e9 \u00e0 la\u00a0pr\u00e9servation et valorisation du savoir interne.\u00a0Pour la CNR, EFI Automotive, Fives, Groupe SEB, Haulotte et Volvo Renault Trucks, un constat s\u2019impose : le savoir est un actif strat\u00e9gique pour les entreprises industrielles. Fort d\u2019un travail de 9 mois, les r\u00e9sultats et livrables ont \u00e9t\u00e9 pr\u00e9sent\u00e9s.\u00a0<\/p>\n","protected":false},"author":3,"featured_media":10175,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[31,35],"tags":[],"class_list":["post-10165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-la-une","category-industrie-humaine"],"acf":[],"yoast_head":"\nCapitaliser les savoirs internes : un avantage comp\u00e9titif d\u00e9cisif face aux tensions industrielles<\/title>\n<meta name=\"description\" content=\"Pr\u00e9server et valoriser le savoir interne : un enjeu cl\u00e9 pour l\u2019industrie\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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